Refund & Cancellation Policy

Before review.

If you paid for a consultation and the doctor has not yet reviewed your case, you can request a full refund by contacting us.

After review.

Once your case has been reviewed and a written prescription sent, the consultation is considered complete and is not eligible for a refund, since the service has been delivered.

Payment issues.

If a payment was deducted but your consultation was not marked as paid (a failed or unconfirmed transaction), contact us with your payment reference and it will be resolved or refunded.

How refunds are processed.

Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days.